Please follow these steps when you connect your EKG device to your computer:
- Reinstall the PM10 from these links for Mac or windows,
Here's a download link for Windows :
https://cdn.shopify.com/s/files/1/0602/3426/8865/files/Win_Software_for_EMAY_EKG-V1.4.7.exe?v=1641883884
Here's a download link for Mac OS :
https://cdn.shopify.com/s/files/1/0602/3426/8865/files/Mac_Software_for_EMAY_EKG-V1.9.1.dmg?v=1642132812
-Turn on your EKG device before connecting it to the computer,
-Click on New search.
I hope that helps.
Stay safe and healthy!
